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A7Alarms.com Privacy Policy
UPDATED 10/14/2003
A7ALARMS.COM, (hereinafter “A7”) values
the privacy of our customers and takes reasonable measures to safeguard that
information from unauthorized use. The following is a detailed explanation of
our privacy policy with regard to the A7 site. Please note we are not
responsible for the information collection practices of those web sites that are
linked to our site. You should review those sites privacy policies before
submitting any private information.
WHAT INFORMATION DO WE COLLECT?
We employ various methods for collecting information. To begin with, we use
“cookies” that are needed to compile aggregate non-personally identifiable
information about the visitors to our web site. Personally identifiable
information consists of information that is unique to you, such as credit card
numbers, bank accounts, social security numbers, home address, email address and
the like. This is the type of information that most people consider private and
deem the most important to protect from unauthorized access.
Non-personally identifiable information most often consists of things such as
your search preferences, the types of products you have bought, how many times
you have visited a particular web site, etc. This type of information is usually
associated with a particular computer or IP address but not with a particular
person. “Cookies” are pieces of information generated by a Web server and stored
in the user's computer, ready for future access. Each time you access our web
site; our server finds the relevant cookie on your computer. The information
contained within that cookie is then used to customize your experience with our
site. The following is a list of the information we collect:
We automatically record the name of the domain (for example,"123company.com" if
you use a private Internet access account, or "mycollege.edu" if you are
connecting from a university's domain); the IP address (a number that is
automatically assigned to your computer when you are using the Internet) from
which you access our website; the type of browser and operating system used to
access our site; the date and time you access our site; the Internet address of
the website from which you linked directly to our site; and the pages you visit.
When you request a quote from our company we ask you to submit postal zip code
information. Should you send us an email, we will then have access to your email
address and any other personally identifiable information you supply in that
email.
WHY DO WE COLLECT THIS INFORMATION?
We use this information in order to serve the needs of our customers. The
non-personal information that we collect from you may be used for both internal
and external purposes, in order for us to make your experience with our site
more enjoyable. The aggregate data we collect from you is used internally and
externally to help us increase our marketing efforts and to provide pertinent
data to the members of our Internet family. We may also use your email address
to notify of you other products or services you may be interested in.
HOW IS YOUR INFORMATION PROTECTED?
We use the latest in encryption technology, including 128 bit SSL encryption
to ensure that any sensitive information that is sent by you to us via the
Internet is protected from unauthorized interception. All information submitted
by a customer via the Internet is stored on a server, which requires
proper-authentication for access. The server is housed in a secure environment
that employs a variety of techniques to protect your information. We also use
anti-virus protection software to guard against outside attacks on our networks.
All employees that we do hire have to sign a confidentiality agreement that
forbids them from disclosing any information to which the employee has access,
to other individuals or entities. We also have back up servers and power
supplies to guard against power outages and other natural occurrences that could
pose a threat to the integrity of your personal information. Our servers are
manned 24-hours a day, in a building that is UL approved for fire protection.
When an employee is terminated or is no longer with the company, we change the
access codes that the employee used to access any customer accounts. Employee
passwords must contain both numeric and alphanumeric characters; be at least 6
characters long, and must be changed every 60 days. Additionally, after 6 failed
attempts, the employee is kicked out of the administrative system.
Any information submitted by a customer by other means such as the mail, or by
facsimile, is stored in a secure area. Access to this information is limited to
only those employees who need the information in order to do their job
effectively.
WHO HAS ACCESS TO MY INFORMATION?
A7 does not lease, license, sell or share any of this information with
anyone or any company except as mentioned in the proceeding paragraphs or in the
paragraphs below. Only those employees that are responsible for handling our
customer service have access to your personal information. Additionally,
employees in our technical department may have access to your personal
information in order to conduct routine checks on the integrity of our system
and in order to perform necessary maintenance work. The only time someone other
than a A7 employee will ever see or be privy to your personal information is in
the case of a judicial request (such as a subpoena) or if the company is
acquired or sold. In the event the later happens, A7 will give reasonable notice
to all existing users of our service. The aggregate data that we collect may be
shared with outside companies in order help promote the A7 web site or to
provide relevant data to one of our sister companies, such as Ranking.com and
Trustgauge.com.
CAN I OPT OUT OF HAVING CERTAIN INFORMATION COLLECTED
You have the option of disabling your computer’s ability to accept or
transmit cookies. This will prevent us from gathering certain non-personally
identifiable information from your computer. Furthermore, you have the right to
opt out of any email list you might have signed up for in the past. You also
have the option of requesting not to be notified by email of any new product or
service we are offering. Please contact us at info@emergency24.com in order to
complete one of the opt-out choices above.
NOTICE OF CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this privacy policy at any time. However, if
any changes do occur, we will publish the changes to our web site and post a
notice on the home page that a new privacy policy has been implemented. We will
also take reasonable steps to contact you personally to let you know of the new
changes. Should the company be bought or sold to someone else, we will take
reasonable steps to notify you personally. You will then be given the option to
keep your account open or to terminate. Please feel free to contact us if you
should have any questions regarding this policy or to report a misuse of your
personal information. Our Chief Privacy Officer is Patrick Devereaux, and he can
be reached at
pjd@emergency24.com.
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